1. Shipping

Physical products on The Fly Market — such as hand-tied flies, gear, and artwork — are packaged and shipped directly by the independent vendor who sells them, not by Two Guys Flies. Because each vendor handles their own shipping:

  • Shipping times, carriers, and costs vary by vendor and are shown at checkout before you complete your order.
  • Order status updates and tracking information are automated through the Platform, so you can follow your order’s progress from your account without needing to contact the vendor directly.
  • Please allow for reasonable handling time, especially for made-to-order or hand-tied items — many vendors tie or craft items after an order is placed rather than shipping from pre-made stock.

2. Services Are Not Returnable

Guided trips, lodging reservations, and other booked services cannot be returned. Because these are experiences and reservations rather than physical goods, any changes must be handled as a cancellation or rescheduling request with the vendor directly, subject to that vendor’s specific cancellation policy shown on the listing at the time of booking. Contact the vendor as soon as possible if your plans change.

3. Products With a No-Return Policy

Some physical products are final sale and cannot be returned. This includes, but is not limited to:

  • Hand-tied flies — due to their handmade, made-to-order, and consumable nature, flies cannot be returned once sold.
  • Custom or personalized items made to your specifications.
  • Any item explicitly marked “Final Sale” or “No Returns” on its product listing.

Individual vendors may also set additional return restrictions for their own products. Always check the specific return policy listed on a product page before purchasing.

4. Eligible Returns & Exchanges

For products that do accept returns, the return window, condition requirements, and process are set by the selling vendor and shown on the product listing. In general:

  • Items must typically be unused, unopened, and in their original packaging unless otherwise stated by the vendor.
  • Return shipping costs and who covers them (buyer or vendor) will be specified in the vendor’s listing or return policy.
  • Refunds, when approved, are issued to your original payment method once the vendor confirms the return.

5. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered — including hand-tied flies or other final-sale items — please contact us within a reasonable time of delivery. We will work with the vendor on your behalf to resolve the issue through a replacement, correction, or refund, even where standard return restrictions would otherwise apply.

6. How to Start a Return or Report an Issue

Reach out to us with your order number and a description of the issue, and we’ll connect you with the vendor or help resolve it directly: support@cobbconsulting.net.